Terms and Conditions

Terms and Conditions

This legal notice applies to the entire contents of this website under the domain name www.navyrugbyunion.co.uk ("the Website") and to any correspondence by e-mail or telephone between us and you. Please read these terms carefully before using this Website.

navyrugbyunion.co.uk is maintained for your personal use. You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any third party. We aim to update our site regularly, and may change the content at any time.

By using this site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.
Information about Us
www.navyrugbyunion.co.uk is a site supplied by The Royal Navy Rugby Union ("We" ) are a registered charity in England and Wales under Charity Number 1165153. Registered address HMS Temeraire, Burnaby Road, Portsmouth, PO1 2HB.
Service Availability
Our site is intended for use by people resident in the United Kingdom. 
Your Status
By placing an order through our site, you warrant that you are:
(a) legally capable of entering into binding contracts;
(b) at least 18 years old;

Electronic communications

When you visit navyrugbyunion.co.uk or send e-mails to us, you are communicating with us electronically.

We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights. 

The practice of sending unsolicited bulk mail ("spam") or e-mail floods ("mailbombing") to Royal Navy Rugby Union addressees may be considered as an attempt to cause a denial of service, and as such will be considered as a serious security matter that may therefore be pursued with the postmaster of the originating address.

Linking to and from navyrugbyunion.co.uk
We welcome and encourage other websites to link to the information that is hosted on these pages, and you don’t have to ask permission to link to navyrugbyunion.co.uk. However, we do not give you permission to suggest that your website is associated with, or endorsed by, Royal Navy Rugby Union.
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Using navyrugbyunion.co.uk content
The material featured on this website is subject to copyright protection unless otherwise indicated. The most up-to-date version of our information will always be that which is available on the navyrugbyunion.co.uk website.

Photographs and digital images received by the Royal Navy Rugby Union may be retained in a photographic library. The Royal Navy Rugby Union reserve the right to crop or otherwise edit for technical quality images received. The Royal Navy Rugby Union will not compromise the editorial integrity of the image without prior consent. The copyright of all images will remain with the photographer. Images submitted to the Royal Navy Rugby Union will not be used for commercial purposes without prior agreement.
We do not provide any guarantees, conditions or warranties as to the accuracy of any third party information and do not accept liability for loss or damage incurred by the use of such third party information under any circumstances.

Limitation of liability
The limit of our liability to you is the making up of any shortfall, replacement, refund of the price of the Products, and, in the case of defective Products, refunding the delivery costs, as provided for in Payment & Delivery.
We are not responsible to you to any greater extent and in particular we are not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit or otherwise) which you may incur for whatever reason, as a consequence of our failure to comply with these terms and conditions.
This clause does not include or limit in any way our liability:
(a) for death or personal injury;
(b) under section 2 (3) of the Consumer Protection Act 1987; or
(c) for fraud or fraudulent misrepresentation.
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
Transfer of Rights and Obligations
The contract between you and us is binding on you and us and on our respective successors and assigns.
You may not transfer, assign or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
Our Right to vary these Terms and Conditions
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority, or we notify you of the change to those policies or these terms and conditions before we send you the Confirmation Email (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within 10 days of receipt by you of the Products).
Choice of Law and Jurisdiction
These Terms shall be governed by and construed in accordance with English Law and you agree to submit to the exclusive jurisdiction of the English courts.
While we make every effort to keep navyrugbyunion.co.uk  up to date, we do not provide any guarantees, conditions or warranties as to the accuracy of the information on the site.
We do not accept liability for loss or damage incurred by users of the website, whether direct, indirect or consequential, whether caused by tort, breach of contract or otherwise. This includes loss of:
• income or revenue
• business
• profits or contracts
• anticipated savings
• data
• goodwill
• tangible property
or wasted management or office time in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it.
Information about you and your visits to navyrugbyunion.co.uk
We process information about you in accordance with our privacy policy.  By using our site, you consent to such processing and you warrant that all data provided by you is accurate.


We warrant that all Products promoted for sale through this site are of satisfactory quality and reasonably fit for all the purposes for which Products of the kind are commonly supplied.
Specifications on this website of the Products to be sold are not intended to be binding and are intended only to give a general description of the Products. In all other respects, and to the maximum extent permissible, we make no other warranties or promises about the Products, and any implied warranties are excluded.
All Products offered for sale are subject to availability. We regret that occasionally it may be impossible to complete an order if stock runs out or is withdrawn for any reason. But if there is a problem we will let you know as soon as we can.
We will treat each order for Products, which is confirmed when you click on the ‘NEXT' button on the Order Confirmation Screen, as an offer by you to purchase the Products subject to these terms and conditions. After placing an order you will be assigned an Order Number, which will be displayed on the screen. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us and we will confirm such acceptance, after payment by you has been successful, by notifying you that your order has been successful and stating a unique Reference Number ("the Confirmation Page"). The contract between us will only be formed when you see the Confirmation Page.
The Contract will relate only to those Products we have confirmed on the Confirmation Page.
Price and Payment
The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. These prices include VAT but exclude delivery costs, which will be added to the total amount due. All prices displayed on the website are quoted in UK Pounds Sterling and must be paid in full, including delivery charges. Prices are liable to change at any time.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. If a Product's correct price is lower than the price stated on our website we will reimburse you the difference in price between the price you paid and the correct price. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
We are under no obligation to provide the Product to you at the incorrect price, even after we have sent you a Confirmation Email, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing.
Payment may be made by any of the methods indicated on our website. We do not offer any credit facilities, so we will not deliver Products to you if you do not pay for your order in full at the time of ordering.

Delivery shall be made to the delivery address supplied by you at the time of ordering. While we endeavour to deliver within the times specified, any times quoted for delivery are approximate only and we shall not be liable for any delay in delivery of the Products howsoever caused. Risk of damage to or loss of the Products shall pass to you at the time of delivery to the specified delivery address.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

Parcels sent from the UK to the EU
When a parcel is sent from the UK to the EU, the recipient may be required to pay customs duties and import VAT.  Navy Rugby Limited are not responsible for these charges.

We want you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order we will refund the value of the Products supplied provided that you inform us within 14 days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our Refunds Policy, minus the delivery charge. Products must be returned to us in perfect condition, together with the delivery note.  Return address: Royal Navy Rugby Union Office, HMS Temeraire, Burnaby Road, Portsmouth, PO1 2HB.
To cancel your contract with us for the Products you must, within the 14 days, beginning on the day after you received the Product:
(a) contact us via a method explained on the Contact Us page of your decision to return the Products;
(b) return the Products and delivery note to us, immediately, and in the same condition in which you received the Products; and
(c) return the Products at your own cost and risk.
Damaged Products or Incorrect Deliveries
Our warranty contained in 'Products' above is subject to the following conditions:
(i) the Products must be stored in appropriate conditions; if you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise as a result; and
(ii) any claim by you in respect of any shortages and/or defects apparent on delivery in the Products must be notified to us by you within 10 days of the delivery date, stating the nature of the shortage/defect and quoting the order reference number; failure to notify us, within 10 days of the delivery date, will deem you to have accepted the Products. In some cases we may require you to return the defective Products to us at its cost. We will examine the returned Product and will, where appropriate, notify you of your refund or replacement Product via email or telephone within a reasonable period of time.
Where you make a valid claim in respect of any shortages or defects and we are liable for the claim, we can, at our option, make up the shortages or replace the Products free of charge, or refund the price of the Products in question to you.
In addition for defective Products we will refund you reasonable costs incurred for postage of the Product, but we shall have no further liability to you. If you do not notify us accordingly, we shall have no liability for any defects and you shall be bound to pay for the Products.

Army v Navy 2022 - Tickets

RNRU Ticket Sales Terms and Conditions (Revised Jan 22)

These terms and conditions should be read by all persons purchasing a ticket for the Army v Navy fixture via the RNRU Ticket Office. For those purchasing from the RFU Ticket Office, please read the RFU terms and conditions.

1.         COVID 19 Restrictions on Attendance. You must not attend the match if you or anyone else in your household (or support bubble):

  • Has or develops Covid-19 symptoms or tests positive for Covid-19.
  • Is self-isolating.
  • We must record the contact details of each person attending the game to comply with NHS Track and Trace requirements. 

2.         Refunds Due to Covid-19 Restrictions.

  • If the match is played behind closed doors without spectators present and you have purchased your tickets from us then you will automatically receive a ticket refund, up to the face value of the tickets purchased. The handling fee will not be refunded.
  • If social distancing rules change and we are unable to honour all tickets purchased, then we reserve the right to cancel all or some of the tickets for the match. We will determine which ones to cancel under the direction of the RFU and you will automatically receive a refund, up to the face value of the tickets purchased. The handling fee will not be refunded. 

3.         Permitted Transfer/Sale of Ticket(s). If you have purchased more than one ticket you may transfer and/or sell the additional ticket(s) to a person that accompanies you to the match, provided you do not sell the ticket(s) above face value.

  • Tickets may not be sold through secondary ticketing sites/service providers, auction sites or other websites.
  • Tickets may not be offered as a prize or as part of a competition without our express permission.
  • For group sales, the purchaser must keep a record of individual tickets numbers sold and the name and contact details of who they are sold to. 

4.         Cancellation, Abandonment or Rescheduling.

  • Cancellation by the Consumer. As a consumer you do not have a right to cancel your ticket purchase and claim a refund under the Consumer Contracts Regulations 2013, however if you are a member of the Armed Forces/Emergency Services and have to cancel due to operational reasons then a refund up to the face value of tickets purchased will be made (less the handling fee).
  • Cancellation/Abandonment by us. If the match is cancelled or abandoned before kick-off and you have purchased your ticket(s) from us then you can apply for a refund and we will refund you the amount you have paid for your ticket(s) up to the face value less the handling fee. If one of the two scheduled matches is cancelled or abandoned before kick-off refunds will be made at our discretion. 

5.         Use of Ticket(s).

  • Every ticket sold by us remains the property of the RFU at all times. 
  • Any person entering Twickenham Stadium for the fixture must have a valid ticket. Persons under the age of 15 must be accompanied by a responsible adult over the age of 18.
  • If you leave the ground before the end of the match re-admission is at the discretion of the RFU security staff.
  • If a ticket is lost or stolen you must notify the RNRU Ticket Office as soon as possible, and we shall, subject to verifying ownership of the ticket(s), authorise the RFU Ticket Office to issue a duplicate ticket(s). If you are issued with duplicates the originals will be automatically cancelled. 

6.         Other Important Terms.

  • By applying for and/or using a ticket you consent to us using your data. Information on how we use your data is detailed in our privacy policy
  • These terms are between us and to each person to which ticket(s) are sold, issued or transferred.

We reserve the right to make changes to these Terms.

Virus protection
We make every effort to check and test material at all stages of production.  However you must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. 

We do not accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.
Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.
Any breach of this provision by you would be a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.
Governing law
These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control.  If we waive any rights available to us under these terms and conditions on one occasion, this does not means that those rights will automatically be waived on any other occasion.
If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.
Revisions to these terms
We may at any time revise these terms and conditions without notice. Please check these terms and conditions regularly, as continued use of the navyrugbyunion.co.uk  website after a change has been made is your acceptance of the change.